Wait…are you guys a carpentry company or an apparel company?
We are an apparel company that started out as a carpentry company. We know. That’s weird. This post, and this article from Entrepreneur magazine explains a lot. But yeah, we get it. It’s still kind of weird.
OK, you just said you are an apparel company - but I see a lot of tools, wood, and carpentry work on your social media posts, what gives?
Rusty still does custom carpentry work, and that’s what you see in those posts.
We sell through 3 primary channels:
We track all of our inventory through the same system that controls our website, so if the website will let you order the size and color you want, we have it!
The dude that is in charge of getting orders out is very organized, very thorough, and takes his job very seriously (check out our about us to figure out who it is). Most orders go out between 24 and 48 hours of your placing it. If you need something fast, let us know before placing the order, and we’ll help you figure it out.
We want everyone to be happy with their order. If a color, size, or fit isn’t what you were expecting, send an email to firstname.lastname@example.org, and let us know what the issue is. As long as you have not washed or otherwise damaged the garment, we will go out of our way to get you a refund or replacement.